Backup and Replication Services (BRS)

Powered by Veeam

The biggest value to a company are its data and their availability is critical for achieving business continuity. In the definitions for business continuity processes, data should be stored on multiple locations, while the plan itself may contain backups, replication of critical systems or both. Most companies face various challenges – absence of secondary location and large ownership cost of maintaining one; tape and removable media are slow, difficult to transport and inefficient; lack of expertise for business continuity processes and tools etc. As a response to these challenges, more and more companies turn to cloud services as their primary choice.


Enhanced with Backup Immutability, the service gets a very important functionality that will drastically contribute to increasing the security of data stored in neoCloud. Through this functionality, backups stored in our repositories will not be altered or deleted by anyone, either accidentally or intentionally, until their set storage time has expired.

OverviewAgentsBackupReplicationManaged Service

Backup and Replication Services (BRS) is a professional cloud solution for business continuity, whether the customer needs data backup, critical system’s replication or complete management of BC/DR processes. BRS is a complete portfolio for services powered by Veeam solutions, which provide:

  • Veeam Agents – Backup of workstations and servers through locally installed agent
  • Veeam Cloud Connect Backup – Transfer backups from customer’s infrastructure (workstations, servers, virtual machines and file shares) in a dedicated cloud repository
  • Veeam Cloud Connect Replication – Replication of critical systems from customer’s infrastructure into a dedicated Virtual Data Center
  • neoCloud Managed Service – Rental of hardware and licenses for installing a business continuity solution locally in the customer infrastructure and complete management of business continuity processes by our system engineers

To fit the customer needs, the services in the BRS portfolio are backed by a web portal based on Veeam Service Provider Console, which allows:

  •  Quick overview of protected systems and amount of data protected
  •  Policy management and remote agent installation to local servers and workstation in the customer’s infrastructure
  •  Detailed backup and replication job overview and execution status
  •  Starting a defined Failover plan for initiating a BC/DR scenario
  •  Creation of custom reports for the protected infrastructure

BRS services enables protection for physical and cloud-based servers and workstations by installing Veeam Agent directly in the operating system. Events such as loss of connectivity, hardware failure, data corruption etc. may cause severe operational problems. Veeam agents enable:

Direct integration into Veeam Cloud Connect repositories and with Veeam Service Provider console for centralized agent management (installation and upgrades).

Choice between two editions to respond to customer’s specific requirements and needs.
Encrypted data communication from source and in flight, which are stored safely in a Cloud Connect repository.

Data recovery from within the agent: individual data or complete volumes (disks). Possibility for complete bare-metal restore.


The Workstation edition has the following features:
 – Entire system, individual volumes or file level backup types
 – Backup job scheduling and defining retention policies
 – Entire system (bare-metal), individual volume or file level restore options

The Server edition has the Workstation features, plus:
 – Application Aware Processing for consistent backups of supported applications
 – Parallel disk processing and Change Block Tracking (CBT) for quicker and more efficient job execution
 – Advanced backup job scheduling

Supported operating systems:
 – For a complete list for supported Linux based operating systems and system requirements, click on the following link.
 – For a complete list for supported Windows based operating systems and system requirements, click on the following link.

Supported applications for Application Aware Processing:
 – Linux Agent supports the following applications: Oracle, MySQL and PostgreSQL. Detailed information can be obtained from the official documentation on the following link.
 – Windows Agent support the following applications: Microsoft SQL, Microsoft Exchange, Microsoft Active Directory, Microsoft SharePoint and Oracle. Detailed information can be obtained from the official documentation on the following link.

The 3-2-1 rule states that three copies of the data should be kept, stored on two types of media, one of which is stored off site. Storing backups on a remote location can be a challenge because of limited bandwidth, data capacity growth or lack of resources required for creating and maintaining a true remote backup repository.

Veeam Cloud Connect Backup simplifies the process of transferring your backups from the existing Veeam infrastructure in a cloud repository, without ever worrying about the expenses and complexity of a secondary location. Veeam Cloud Connect Backup is:

Using forever-incremental, synthetic full backup types, WAN Acceleration and other technologies, Veeam Cloud Connect minimizes data transfer while maximizing restore points. Transfer backups to a remote location fast, simple and without additional bandwidth requirements.
Use the cloud repository just as any local backup repository. Veeam Cloud Connect integrates directly into the customer’s Veeam Backup & Replication installation, without the need of additional downloads or Veeam licenses.
Data can be continuously encrypted – at source, in flight and at rest (optional) without negative effect in the data transfer through data compression and WAN acceleration. The multitenant features of Cloud Connect ensure that your data are secure and reliable just as in the local backup repository.
Cloud Connect simplifies the restore process from cloud backups, without downloading the entire backups. Simply browse through your backups and restore only what you need, regardless if it comes to a virtual machine or document.


Veeam Cloud Connect Backup supports transferring of backups through creating Backup Copy jobs in the customer’s Veeam Backup & Replication infrastructure. These jobs support transferring of backup data created from Agents (Workstation and Server edition), virtual machines (vSphere and Hyper-V) and Enterprise applications (SAP HANA and Oracle RMAN).

For customers that do not require low Recovery Point Objective (RPO) and Recovery Time Objective (RTO), Veeam Cloud Connect Backup can serve as a Disaster Recovery service, in which case backups from agents (workstations and servers) or virtual machines (vSphere and Hyper-V) are restored in a Virtual Data Center.

Replicate the virtual machines from your Veeam infrastructure to the cloud without expenses and complexities that come from managing a secondary data center. With Veeam Cloud Connect Replication, you can be certain that your business will remain operational in case of a disaster.

Fast, Flexible Failover
Easily switch production to standby VMs from a secure, mobile-friendly portal or your Veeam console. Fail over specific VMs or an entire site with 1-click failover orchestration. Maintain failover plans in the cloud alongside standby VMs for quick recovery from even large-scale outages.
Recovery assurance
Test failover of an entire site or select VMs without affecting production. Veeam also makes it easy to periodically fail over and run production at your DR site (considered a best practice by many).
Streamlined failback
Switch production back to your restored data center – or to an entirely new data center (out-of-place restore) – with zero data loss and minimal disruption to users. Minimize network traffic by transferring just the deltas between VM images in preparation for failback.
Seamless integration
Replication to the cloud is fully integrated into Veeam user interfaces and workflows. Through full integration with Virtual Data Center service, all you need is to point the replication jobs to neoCloud.


Since the neoCloud platform is based on VMware vSphere, the BRS services powered by Veeam Cloud Connect Replication currently supports replication only from customer’s VMware vSphere based infrastructure. In the future, if Veeam Backup & Replication supports cross-platform replication, it will be supported in the BRS service as well.

For customers that have infrastructures based on Microsoft Hyper-V, Disaster Recovery service can be achieved with Veeam Cloud Connect Backup, without automation of the processes. Using this method, low Recovery Point Objective (RPO) and Recovery Time Objective (RTO) cannot be achieved.

Neocom has implemented a Service Management System (SMS), based on the requirements of the MKC ISO/IEC 20000-1:2018 standard and fully integrated with the requirements of already implemented Quality Management System (MKC EN ISO 9001:2015), Environmental management (MKC EN ISO 14001:2015), Information security management (MKC ISO/IEC 27001:2013) and Business continuity management system (MKC EN ISO 22301:2012).

The reasons behind why so little companies can maintain a solution or processes tied to business continuity can be operational – lack of expertise i.e. insufficiently educated staff or financial, such as limited budget for procurement and implementation of complete solution for business continuity. As integral part of the BRS service, neoCloud offers the possibility for complete management of the solution and processes tied to business continuity. Our experience from working with enterprise customers as well as the implemented standards allow us to assist our customers with the following organizational and technical requirements as part of the service:

  •  Identification of critical business processes for business continuity and defining the necessary RPO/TRO of these systems
  •  Assistance with preparing documentation necessary for implementation of standards and regulatory requirements tied to business continuity
  •  Creation, management and monitoring of backup and replication jobs
  •  Occasional testing of data restore from backups and failover scenarios of critical systems
  •  Assistance with data restore from backups and initiation of failover of critical systems
  •  Technical support with issues in backup and replication job execution

If the customer requires local backup data from the systems in their infrastructure but does not have an existing business continuity solution, while not being able or does not want to invest in procurement of such solution, neoCloud offers:

  •  Rental of software licenses for local installation of Veeam Backup & Replication based on pay-per-use model. This way, the customer pays monthly only for the systems they protect (workstations, servers, virtual machines etc.).
  •  Rental of a server from Hewlett Packard Enterprise (HPE) for the local installation of Veeam Backup & Replication. The server model is chosen based on the performance and capacity requirements for storing the backups of the protected systems.

The license rental rules imposed by the vendor Veeam state that the software must be installed on equipment which is owned by the service provider, in this case Neocom. Because of this reason, the license rental is strictly tied to hardware rental as well.

While renting Veeam Backup & Replication licenses, the customer may utilize Veeam Cloud Connect Backup for transferring backups to a cloud repository and Veeam Cloud Connect Replication for replication of critical systems. In this scenario, the customer does not pay for additional Veeam Cloud Connect Backup license but only for the cloud repository, while with Veeam Cloud Connect Replication both licenses and disk capacity is paid.


For more information please contact us:
Tel:    +389 (0)2 55 11 222


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